What can members do in the portal?
Members can view membership details and enabled benefits, use available rewards, and access supported membership-management actions. What appears depends on the tier, account type and member eligibility.
Does Memberply support new and legacy customer accounts?
Yes. New customer accounts use a Memberply page inside Shopify accounts. Existing legacy stores link to a separate Memberply portal. Shopify has deprecated legacy accounts, so review its upgrade guidance before planning a new setup.
Do reward points work the same way in both account types?
Members can redeem eligible points in both experiences. New customer accounts use native Shopify store credit, while the legacy flow issues discount codes for checkout. Configure and test the relevant flow.
Can I style the portal like my storefront?
New customer accounts follow Shopify’s supported components and branding rather than storefront CSS. The separate legacy portal has Memberply settings for its logo and menu colors. Custom work requires a scope review.
Can members manage their membership?
Yes. Members can review billing details, change plans and cancel. Merchants can also let eligible monthly members pause benefits for one billing cycle by skipping a payment.
How does pausing a monthly membership work?
After the merchant enables it for a tier, an eligible member can move the next Shopify billing date forward by one calendar month. Benefits stay available through the paid period, pause during the skipped period, and resume after the next successful payment. Existing Shopify store credit remains spendable.
Is the standard portal included in Growth?
Yes. Growth includes the standard member portal and all standard features for US$49/month, with unlimited members and a 14-day free trial. Custom implementation and ongoing support are quoted separately.