Recover failed membership payments
Automatically retry failed subscription payments before cancelling a member subscription.
Schedule
Retry timing
Limit
Max attempts
Churn
Reduced
Built to protect recurring membership revenue.
Set retry timing and the maximum attempts before cancellation.
Why payment retries matter
Failed payments should not automatically mean lost members
Cards expire, banks decline charges and customers have temporary payment issues. For a membership business, cancelling immediately can turn a recoverable billing problem into lost recurring revenue and lost member access. Payment recovery is one part of a broader membership retention strategy and membership renewal strategy.
Reduce avoidable churn
Give failed subscription payments time to recover before ending a member subscription.
Protect recurring revenue
Membership revenue depends on renewal continuity, not only the first signup.
Avoid manual follow-up
Use a repeatable retry schedule instead of checking every failed payment by hand.
Keep members active
Recover payment issues while preserving the member relationship where possible.
How it works
Set the retry schedule and retry limit
When a subscription payment fails, Memberply retries the charge using the schedule you configure before cancelling the member subscription.
Explore membership tiersRetry interval
Choose how many days Memberply waits before trying a failed subscription payment again.
Retry attempts
Set how many failed retry attempts are allowed before the member subscription is cancelled.
Clear previews
See simple setting previews such as "Failed payments are retried after 3 days."
Built-in limits
Retry interval and maximum attempts use whole numbers from 1 to 30.
Retry settings
Give failed membership payments a recovery window
The retry settings help merchants decide how patient the membership program should be when a renewal payment fails.
Conversion value
A retention feature merchants understand quickly
This page benefits from more content because payment retries are not decorative. They connect directly to recurring revenue, churn reduction and fewer operational headaches.
For paid memberships
Useful when members pay monthly or yearly and recurring billing continuity matters.
For high-value tiers
Give VIP or premium members a chance to recover billing before access ends.
For small teams
Reduce the need to manually monitor every failed subscription payment.
For recurring revenue
Protect membership revenue by treating temporary payment failures as recoverable.
Connected program
Part of a complete membership stack
Payment retries help protect the billing side of the program, while Memberply also helps merchants sell memberships, manage benefits and support active members.
Membership tiers
Create the plans customers join
Build monthly, yearly, one-time or free membership tiers.
Member emails
Support the member lifecycle
Use built-in member emails alongside retry settings.
Member portal
Keep benefits visible
Show members their benefits, balances and membership context.
Member benefits
Give members a reason to stay
Offer discounts, store credit, rewards, exclusive access and more.
Merchant proof
Built for stores that want membership revenue without heavy setup
Social proof helps merchants feel more confident installing the app, especially for settings that affect revenue and retention.
"The app is great and does exactly what i need it to. It is well priced and Doug is so great."
Olverum Official Store
United Kingdom
"Works with Shopify's native store credit and checkout. Their pricing is fair, and their support is legendary."
Puzzery
Canada
"Our store is based in Argentina so we don't have access to Shopify Payments... Memberply solved it."
Elemental Outfit
Argentina
Payment retry FAQ
Questions merchants ask before enabling retries
What happens when a payment fails?
Memberply retries the subscription payment using the schedule you configure before cancelling the member subscription.
Can I change the retry timing?
Yes. Set the number of days to wait before retrying a failed payment.
Can I limit retry attempts?
Yes. Set the maximum number of retry attempts before the member subscription is cancelled.
Why does this help retention?
Temporary payment failures can happen for reasons outside the customer's intent. Retrying gives the membership a chance to recover before access ends.
Ready to protect recurring membership revenue?
Install Memberply and start with a 14-day free trial.