Support members when they shop in store
Help retail staff see member status and available benefits when a customer is added to the point-of-sale cart.
Customer
Selected
Status
Checked
Benefits
Visible
Built for in-store member support.
Show member tier, status, discounts, store credit and reward credit.
Why POS support matters
Members expect their benefits to work in store too
If a customer pays for membership online but shops in person, staff need a quick way to understand whether that customer is active and what benefits are available. POS support helps make the membership feel consistent across channels.
Recognize active members
Show the selected customer's membership tier and active status from the POS workflow.
Help staff move faster
Give retail teams a clear Memberply tile instead of asking them to search another system.
Support available benefits
Surface member discount, store credit and reward credit when those benefits are available.
Unify online and retail
Make the same membership program easier to support across ecommerce and physical retail.
How it works
Add a customer, then open Memberply in POS
The Memberply POS tile is enabled once staff add a customer to the cart. From there, staff can open Memberply to load the customer's member benefits and see what is available right now.
See all integrationsCustomer required
If there is no customer on the cart, the POS tile prompts staff to add a customer first.
Member summary
Show the customer's name, email, membership tier and active or inactive status.
Available now
Display active benefits such as member discount, store credit and reward credit.
Clear staff notes
Help staff understand when store credit is redeemed from the customer wallet during payment.
POS example
Give retail staff the member context they need
The POS experience should make membership practical at the counter: select the customer, open Memberply, confirm the member status and see which benefits are usable for the current sale.
What staff see
A simple benefit check for the selected customer
The goal is not to make retail teams learn a complex membership system. It is to give them enough context to support the customer confidently during an in-store purchase.
Active or inactive status
Staff can see if the customer is an active member before offering member benefits.
Membership tier
Show which tier the customer belongs to, so staff know the membership context.
Member discount
Display the available member discount when one is configured for the customer.
Credit balances
Show store credit and reward credit amounts when they are available for the active member.
Best-fit stores
Use POS support when members shop across channels
POS support is most useful for merchants who want membership value to carry from the online store into retail interactions.
Retail and ecommerce stores
Support the same membership program whether customers buy online or in person.
Member discount programs
Help staff identify when an active member has a discount benefit available.
Store credit memberships
Let staff see store credit totals and guide customers to redeem from the customer wallet.
Reward credit programs
Show reward credit amounts for active members when they have usable credit.
High-touch retail
Give staff enough context to explain member value during assisted selling.
VIP memberships
Help retail staff identify higher-value members and support their benefits consistently.
Part of the full membership system
POS support works best when the online experience is clear too
In-store support should reinforce the membership program customers already understand online. Use POS support with clear tiers, benefits, a useful member portal and storefront promotion.
Membership tiers
Create the plans staff will see in member summaries.
Member benefits
Configure discounts, credit and rewards that make POS support useful.
Member portal
Give members a self-serve view of their membership value online.
Integrations
Connect memberships with POS, Klaviyo, webhooks and account workflows.
Merchant proof
Merchants use Memberply to launch practical membership programs
Real reviews point to the same conversion concerns: clear value, native store features, sensible pricing and responsive support.
"The app is great and does exactly what i need it to. It is well priced and Doug is so great."
Olverum Official Store
United Kingdom
"Works with Shopify's native store credit and checkout. Their pricing is fair, and their support is legendary."
Puzzery
Canada
"Our store is based in Argentina so we don't have access to Shopify Payments... Memberply solved it."
Elemental Outfit
Argentina
FAQ
POS membership questions
How does POS support work?
Staff add a customer to the cart, open the Memberply tile and view that customer's membership status and benefits.
What if no customer is selected?
The tile prompts staff to add a customer first before member benefits can be loaded.
What benefits can staff see?
Staff can see member discount, store credit and reward credit when available for the active member.
Can a member discount combine with Buy X Get Y?
Yes. Configure the Shopify promotion to combine with order discounts. Shopify Plus is not required, but automatic discount combinations in POS require POS Pro.
Who is this best for?
It is best for merchants with both online and in-store customers who expect member value across channels.
Ready to support members in store?
Install Memberply and bring member status, discounts, store credit and reward credit into your POS workflow.